FAQs

Frequently Asked Questions

How Can We Help?

For return or exchange requests, order issues, delayed deliveries, or any assistance related to your purchase, our customer care team will be happy to assist you.

Please note that orders containing multiple items may sometimes be delivered separately depending on product availability, warehouse processing, or courier operations.

This may result in parts of your order arriving on different delivery dates.

Shipping & Delivery

Which countries do you ship to?

How long does delivery take?

How much does shipping cost?

Can I track my order?

Do you offer free shipping?

Will all items in my order be delivered together?

What happens if I miss my delivery?

Orders & Payments

Which payment methods do you accept?

Can I cancel my order?

Can I modify my order after placing it?

Is my payment secure?

When will I be charged?

Can I request an invoice?

Returns & Exchanges

What is your return policy?

How do I request a return?

Can I exchange an item?

How long do refunds take?

Are sale items refundable?

Who pays the return shipping fee?

Products & Sizing

How do I choose the correct size?

Are all products authentic?

Will sold-out items be restocked?

How can I check product availability?

How should I care for my products?

Can product colors vary?

Promotions & Loyalty

How do I use a promo code?

Can I combine multiple discounts?

Do you offer a loyalty program?

How do I earn loyalty points?

My Account

How do I create an account?

Can I update my personal information?

How do I view my order history?