Payments & Refunds

Payment Methods

We offer secure and convenient payment options to ensure a seamless shopping experience across our Website.

• Visa, Mastercard, American Express, and major debit and credit cards.
• Apple Pay and Google Pay.
• Cash on Delivery (where available).
• Installment services including ValU, Souhoola, and other approved providers.

All transactions are processed through secure and encrypted payment gateways operated by trusted payment providers. By placing an order, you confirm that you are authorized to use the selected payment method.

Installment Payments

Installment approvals, eligibility, payment schedules, and financing terms are determined directly by the financing provider. Refunds for installment purchases may require additional processing time according to the provider's policy.

Refund Policy

If your return request is approved in accordance with our Return & Exchange Policy, refunds will be issued using the original payment method whenever applicable.

• Refunds are typically processed within 5–14 business days depending on your bank or payment provider.
• Orders paid via installment providers are subject to the provider’s refund procedures and timelines.
• Cash on Delivery orders may be refunded through Store Credit, bank transfer, or another approved refund method.
• Shipping fees, service charges, and handling fees may be non-refundable unless otherwise required by law.

Refund Conditions

• Items must be returned in new, unused condition with original packaging, tags, and accessories.
• Refund requests must be submitted within 14 days from the delivery date.
• Products showing signs of use, damage, alteration, or missing components may not qualify for a refund.
• Partial refunds are not available for installment orders unless required by applicable law.

Promotion Return & Exchange Terms

• The full order must be returned. Partial returns are not allowed unless otherwise stated in the promotion details.
• You have 14 days from the date of delivery to report any manufacturing defects.
• Orders are typically delivered within 3–5 business days. Delivery times may vary during peak seasons and promotional periods.

Non-Refundable Items

For hygiene, safety, customization, and security reasons, the following items cannot be returned or exchanged:

• Gift Cards and E-Gift Cards.
• Personalized or customized products.
• Swimwear, underwear, and lingerie once opened or tried on.
• Opened cosmetics, fragrances, and personal-care products.
• Socks, hosiery, and similar personal-wear items once opened.
• Products marked as Final Sale or Non-Returnable.

Payment Security

We use secure payment technologies, encrypted gateways, and fraud prevention systems to protect customer transactions and personal information. Additional verification may be requested for selected transactions to ensure account and payment security.

Need Help?

For any questions regarding payments, refunds, returns, or exchanges, please visit our FAQ page or Contact Us.